← Back to the KANGJURU home page
A plain and honest account of how the KANGJURU wellness store treats the personal information of the people who visit the site, place orders, or read the community content.
Last updated: 1 September 2026
This Privacy Policy explains what personal information is gathered when you visit the KANGJURU website, open one of the company mailings, watch a live tasting session, or buy goods and subscriptions from the market shelf hosted at www.kangjuru.buzz. It describes the reasons behind that collection, who we hand information to, and the choices you hold over your own details.
The website and the services described on it are developed and operated by the developer KangJuRu on behalf of the operating company named below. When this policy uses the words we, us or our, it refers both to the developer KangJuRu and to the company that signs contracts and fulfils orders.
This policy applies to anyone who interacts with our pages or our customer desk, no matter where in the world that person lives. We write it in plain language because a policy that is hard to read cannot fairly inform a decision. Where a national law sets a higher standard than this document, we follow the law of the country in which that visitor resides whenever it applies to our dealings.
By continuing to browse the site without blocking cookies, by placing an order, or by writing to feedback@kangjuru.buzz, you acknowledge that you have read this policy. If you do not agree with any part of it, the honest course is to avoid submitting personal information until you have settled the question with us by email.
The commercial activity behind the KANGJURU market is run by the following organisation, which is named on agreements, delivery notes and receipts:
The day to day care of this policy is looked after by a small privacy desk inside the company. Our principal contact person for questions about data is Liu Shunkun, who can be reached through the email address shown at the foot of this page. The developer KangJuRu built and continues to maintain the website and its supporting software, and works under the direction of the company when handling store data.
Orders are fulfilled from the address above, while some goods are dried, weighed and packed by our partner farms and delivered to the same packing room before dispatch. Because most products are food, the company keeps a stricter duty of care than an ordinary storefront, and that same care shapes how we guard the delivery address and order history attached to each parcel.
We try to keep collection small and useful. The information we gather falls into a few clear groups.
The first group is identity and contact details. When you create an account, join a subscription, or write to us, we may ask for your name, an email address, a postal address, a telephone number, your preferred language, and the country where you receive delivery. We need the delivery address to send goods and the email address to confirm an order and share a tracking link.
The second group is order and preference information. This holds the items you buy, the quantity, the subscription pace you choose, your delivery notes, saved taste preferences, and any messages you add at checkout. Few of our farms are shown by name, but the parcel leaflet tells you the harvest group behind a jar.
The third group is technical and usage information. This includes the type of device and browser you use, your operating system, approximate location drawn from the Internet address of your connection, the pages you open, the time you spend on a page, the buttons you press, and the referrer that brought you to the site. We gather this through cookies and standard logs, described later.
The fourth group is correspondence. When you phone, email or join a live chat, we keep a record of the query, our reply, and any images you send of a damaged parcel. Images help us judge a claim fairly, and we delete them once the matter is closed.
We do not intentionally collect special categories of data such as religious belief or political opinion, and we never request precise health records even though some shoppers enjoy food for wellness reasons. If you volunteer a health detail in free text, we treat it as part of your message and keep it only as long as that message is needed.
Information reaches us in four main ways, and it is worth knowing each so you can choose how much to share.
First, you give it to us yourself. Every form field you complete, every box you tick, every live chat you open, and every note you add to an order is information you choose to provide. Nothing is pulled from your device against your will.
Second, we collect it automatically while you use the site. Our server holds small log files that note which pages loaded, when, from which type of browser, and from which Internet address. Cookies and similar local storage help us remember your basket between visits and understand which content is genuinely useful.
Third, we receive order information through the payment and delivery partners who confirm a transaction to us. We see the successful state of a payment and the details a carrier needs, but your full card number is held by the payment processor and never reaches our own systems.
Fourth, we may gather limited public information that you have already shared, such as a comment you leave on our community pages or a reply you send on a social channel we operate. We only use public posts to improve content and to reply where you have asked a question.
We use no hidden trackers that follow you across other websites without cause, and we do not sell your information. Any tool that touches data is reviewed by our privacy desk before it is switched on.
Every use of your information is tied to a clear job. The main purposes are listed here so the picture stays open.
We use contact and order details to run the store. That means confirming an order, taking payment, picking the correct jars, printing addresses, sharing a tracking link, solving a delivery hitch, and handling a return or a refund. Without this information we cannot legally or practically send you a box of food.
We use correspondence to answer questions, to look into a complaint, to validate that a damaged parcel reaches us fairly, and to keep a courteous record should a dispute arise later.
We use preference and order history to make honest suggestions. When you buy the same calm blend twice, we may note that you like it, and we may mention a similar tin in a later note only if you allow marketing. Order history also drives our repeat-order figure and helps your subscription box rotate toward what you actually finish.
We use usage information to repair faults, to keep the pages load quickly, to improve layout, to spot a bot or misuse, and to measure whether our community articles are read. For any measuring that needs consent under your local law, we ask first and respect a refusal.
We may use contact details to send administrative notices that are not marketing, such as a change to our delivery rules, a recall of a food batch, or a security notice about your account. These messages go out even when you have turned off marketing, because they concern your safety and the fulfilment of an order.
We never use your data to raise the price of an order because of what we know about you, nor to deny you a service without telling you why.
Where a privacy law such as the General Data Protection Regulation of the European Union asks us to name a lawful reason for each act of processing, we rely on the following grounds, one or more of which will apply at any given time.
The first and most common ground is the performance of a contract. When you place an order or join a subscription, we process your details to deliver what you bought and to honour the terms of service that sit alongside this policy.
The second ground is legitimate interest. We protect the site from abuse, keep accounts secure, study simple usage to improve pages, and follow up a genuine complaint. In each case we weigh your right to privacy against our need, and we prefer the least intrusive method available.
The third ground is consent, which we use mainly for marketing newsletters and for any non-essential cookie. Your consent is freely given, can be withdrawn at any moment, and is never made a condition of buying food. Withdrawal does not affect an order already placed.
The fourth ground is a legal obligation. If a court, a regulator, or a food safety authority with proper authority asks us to produce records, we comply within the law and tell you where we are permitted to do so.
Where we rely on consent for a specific purpose, we keep proof of when and how it was given, and we hold that record only as long as the law expects.
The company is registered in China, and the main store and packing room sit near Xianning. As a consequence, information that you send to us may be held on servers or in records that are processed outside the country where you live.
We choose partners and hosting that operate in regions with strong privacy laws where that is practical. Where your personal data moves from the European Economic Area, the United Kingdom or Switzerland to a country that the relevant authority does not regard as offering the same protection, we apply suitable safeguards. Those safeguards may include the standard contractual clauses approved by the regulator, strict encryption in transit, and a written promise from the recipient to honour your rights.
For food orders the delivery address must reach our packing partners wherever they are, so a border crossing is unavoidable for an international order. Before you pay for such an order we tell you which delivery route will carry the parcel so the transfer is not a surprise.
You retain the right to ask what safeguards protect your data when it travels, and we will send a plain summary upon request.
We do not hold data forever. A clear deletion schedule sits behind every record, and it respects both your interest and the law.
Order and delivery records are kept for the period required by tax and food-safety rules for a merchant, which in most cases is several years from the end of the financial year in which the sale happened. After that window the records are removed or made anonymous so they can no longer be linked to you.
Marketing consent and its proof are kept as long as you remain subscribed, and are removed shortly after you unsubscribe. Preference cookies live until you clear them or until their natural life ends, normally within a year.
Correspondence, including images of a damaged parcel, is kept for a short period after the matter closes, so that a follow up question can still be answered. When the case is quiet, the record is deleted.
Technical logs are kept for a limited number of months to detect abuse, then summarised or dropped. Where we truly need to retain a record to meet a legal duty or to defend a claim, we keep only the necessary parts and review the need at set dates.
When any retention ends, deletion is carried out so that the data cannot be rebuilt from backups held beyond the lawful window.
Depending on where you live, the law gives you a set of rights over the personal information we hold. We honour them where they apply and answer every genuine request.
You may ask for access, that is, a copy of the personal data we keep about you together with an explanation of how it is used. You may ask for correction where a detail such as an address is wrong, and we will update it before the next dispatch.
You may ask for erasure, sometimes called the right to be forgotten. We will delete your records unless the law or the needs of an open order prevent us, in which case we will tell you what we must keep and why.
You may ask to restrict processing, for example while a dispute about accuracy is checked, and you may ask to have your data moved to another service in a machine readable form where the ground of processing is consent or a contract.
The right to object lets you stop marketing at any point, and you may also object to any processing run on legitimate interest, which we will balance honestly.
To exercise any right, write to feedback@kangjuru.buzz and tell us who you are. We verify identity before releasing data so that no stranger can ask for it in your name. Most requests are answered within one month, though a complex request can lawfully take longer, and we will keep you informed if it does.
Where a local authority oversees data protection, such as a supervisory body in the European Union or a data protection officer in another state, you also have the right to lodge a complaint with that authority if you feel we have not served your rights fairly.
KANGJURU sells food products that are generally intended for adults, and the store is built for people who can make a purchase and give consent for themselves. In most regions that means a person who is at least eighteen years of age.
We do not knowingly collect personal information from a child below the age set by the law of their own country. If a parent or guardian believes that a child has created an account or sent us information without consent, they should write to us at once and we will delete the record without argument.
Where a household subscription is genuinely shared with younger members, the account holder remains the adult who placed the order, and any messages or preferences are treated as belonging to that adult.
Our community articles are written in an adult voice and do not offer interactive games or prize draws aimed at young users, so we make no deliberate channel through which a child could hand over personal data on our own invitation.
From time to time our articles or pages point to an outside source, such as a farming cooperative notice, a research paper on nutrition, or the site of a delivery partner. Once you leave www.kangjuru.buzz, your stay is governed by the privacy policy of that other site, not by ours.
We choose the links we publish with care, but we cannot answer for how an outside page collects its own data. When you click such a link, the other operator may set cookies or ask for details before we have a chance to warn you, because our script no longer runs on their page.
We do not embed hidden code that reports your browsing back to advertising networks without consent, and where any payment or chat widget is supplied by a processor, that processor becomes a data controller for the parts of the page it renders and follows its own published notice.
If you are unsure whether a page you are visiting still belongs to the KANGJURU website, check the address bar. Our own pages always carry the domain kangjuru.buzz and follow the visual style of this store.
Because we move boxes of food between people, we treat the address book and order ledger with the same care as the produce itself. Security is a steady practice rather than a single lock.
All traffic to the site is carried over encrypted connections, so data you type is scrambled between your device and our servers. Sensitive files are stored with encryption at rest, and access to the store backend is limited to named staff who need it for their daily work. Every login is protected, and unusual sign in activity is watched.
We run regular checks for faults, apply updates to the software that powers the shop, and keep backups so that an accident does not erase an honest record. Our staff are trained to spot a fraudulent message and to recognise a parcel of data that should not be opened.
No system is completely safe, and we cannot promise an absolute guarantee. What we do promise is that if a breach affects your information, we will act quickly to contain it, tell the proper authorities where the law expects, and inform you through the contact details we hold so you can guard your own account.
We do not use your personal data to make fully automated decisions that carry a legal or similarly significant effect on you, such as refusing credit or blocking a service without human review.
The closest to automation is a simple order summary, which shows a suggested box based on the items you have most often finished. That suggestion is shown openly, can be changed in a click, and never raises your price or locks you into a plan.
We run no behavioural retargeting of the kind that follows you across the web to sell a jar you just looked at. Where advertisements for KANGJURU appear elsewhere, they are placed on broad interests rather than on a secret portrait of you built from our data, unless you have separately agreed with an advertising platform to receive such ads.
If an automated scoring tool is ever added, this policy will be updated, and a human member of the company will remain the final judge of any question raised by a visitor.
The world of privacy law moves, and we will update this document from time to time so that it stays true to how the store actually works. The date at the top of the page shows when the policy was last touched.
Material changes, such as a new way of sharing data or a shift in who controls the store, will be announced clearly before they take effect. Where the law requires it, we will ask for fresh consent rather than rely on an old one.
Small or clarifying edits that do not change your rights may appear without a separate email. We encourage you to glance at the policy whenever a big change lands in your inbox, and the version of record is always the one published on this page.
Continued use of the site after a change does not rob you of rights given by law, and where a stricter local rule conflicts with a looser line of ours, we follow the stricter rule for that visitor.
Questions and requests sit easiest on a short channel, so please send privacy and data matters to the company mailbox rather than burying them in an order note. We read every message and answer in plain language.
For a privacy request, write to feedback@kangjuru.buzz with the words privacy request in the subject line, so the desk picks it out quickly. Include the name and email linked to the account so identity can be confirmed without a long exchange. You may also telephone +19365023631 during the hours stated on the contact page, though written requests leave a clearer trail for deletion work.
Postal correspondence may be sent to the registered office at Rm 201, Unit 2, Building 2, Xinglin Community, Taiping Avenue, Tongyang Town, Tongshan County, Xianning - 437000, China (CN), to the attention of the privacy desk.
The person with day to day charge of privacy matters is Liu Shunkun. The developer KangJuRu stands behind the software and honours the same commitments, and the company named above answers for the lawful running of the store as a whole.